Refund Policy

Seal Sure Drainage strives for customer satisfaction with all services provided.

Service Guarantee

If you are not satisfied with our service, please contact us immediately so we can address the issue.

Cancellations and Refunds

If you book a service with us remotely (for example, by phone, email, or online), you have the right to cancel your booking within 14 days of the date you made it, in accordance with the Consumer Contracts Regulations 2013.

However, if you have requested that we start work before the end of this 14-day cancellation period (for instance, in emergency or urgent situations), you acknowledge that you may lose your right to cancel once the work has begun and materials have been used or installed.

How to cancel

To cancel your booking, please contact us as soon as possible using one of the following methods:

• Email: hello@seal-sure.co.uk
• Telephone: 0333 006 9049
• Address: Flat 113 Poplar Court Gap Road, London, England, SW19 8JW.

Please include your full name, contact details, booking date, and details of the service scheduled.

Refunds

If you are entitled to a refund, we will process it as quickly as possible, and no later than 14 days after confirming your eligibility for a refund. Refunds will be made using the same payment method originally used, unless otherwise agreed.

Refunds will be issued for:

• Prepaid services that are cancelled in accordance with this policy.
• Overpayments or errors on our part.
• Services not delivered as agreed, where a refund or partial refund has been approved following investigation.

Non-Refundable Circumstances

We cannot offer refunds where:

• The service has been started or completed in full.
• Cancellation is made after work or material usage has occurred.
• Faults or issues arise from causes unrelated to the work carried out by Seal Sure.

Contact

For refund inquiries, email or call us at:

• Email: hello@seal-sure.co.uk
• Telephone: 0333 006 9049
• Address: Flat 113 Poplar Court Gap Road, London, England, SW19 8JW.